Request Returned Material Authorization (RMA) via the RMA request form
Upon approval, you will receive an RMA number and shipping instructions from Advantesco.
Upon receipt of the product we will perform a complete warranty evaluation and return a fully functional product within 2-3 business days. Repair will be free if Advantesco determines the product to be covered under warranty.
Warranty Repair (Free of Charge)
Products to be returned must be within the warranty period. Warranty begins on the date of shipment by Advantesco. Defective products may be returned at anytime during the warranty period but must have an RMA number. It will be the sole discretion of Advantesco to repair or replace equipment returned defective or damaged, with new or factory rebuilt components as stipulated under the warranty policy. The repair fee is free for in-warranty service.
Mishandled or misused items are voided from the product warranty. Mishandled or misused items returned for repair are subject to the repair fee based upon the complexity of the repairs.
Non-Warranty Fee Based Repair (Charges Apply)
All Non-Warranty returns must have an RMA number and a purchase order to process repairs. If the customer wishes to return a product for repair that is no longer within the warranty period, or for damage not covered by the warranty, the standard non-warranty service fee is $60.00 an hour, plus the cost of parts. You will be notified of charges prior to execution of repairs. Non-warranty repaired products receive a ninety (90) day warranty.
Non-repairable items beyond the warranty period will be charged the minimum $25.00 diagnostic fee for each item and returned at customer expense.
No Trouble Found Items
If the failure symptoms described by the customer cannot be duplicated by us and the unit passes our product testing, it will be reported as a "No Trouble Found" (NTF) and returned to customer.
All in-warranty and out of warranty products returned for repair that are determined to be No Trouble Found (NTF), will be charged the minimum $25.00 diagnostic fee for each item and returned at customer expense.
Advance Replacement Policy
Once an RMA is provided, Advantesco will ship new equipment to replace the defective or damaged equipment and a customer invoice will be generated. When defective or damaged equipment is received by Advantesco, in original packaging, a credit for the invoice, excluding freight, will be issued. Defective or damaged Greenwald Industries product must be returned to Greenwald Industries within thirty (30) days of receipt to warrant an Advance Replacement. If the defective equipment is not returned to Greenwald Industries within 30 days, the invoice must be paid.
The customer is responsible for all transportation, insurance, duties and other similar charges for all returned products and must ensure that the product are properly packaged for shipping. Shipping damages, resulting from improper packaging will be the customer’s responsibility and not covered under the warranty policy. You must contact the respective carrier directly to initiate claims for said damage.
Advantesco will be responsible for the shipping cost for returning the products back to the customer (in-warranty service products only).
Please review Advantesco’s Terms and Conditions Policy before filing your claim.